Overview

This article will help to guide you through the process of opening a general Facilities Service Request, often also referred to as "Tickets", Ticket Requests", or "Work Orders". Follow the steps below in the order they are written.

Sign In

On the home page for Daytona State College's Service Portal you will see a button for you to sign in. Please do so before attempting to open a Service Request.

Navigate to the Facilities Services Home Page

There are two ways to reach Facilities Services' home page. You will only need to take one of these paths.

1. The first path is a button on the blue task bar near the top of the Service Portal page
2. The second path is a green button labelled "View Faculty and Staff services", which will take you to a second page where you will need to choose the green button labelled "View Facility Services".

Choose Normal or Emergency Service

You will need to decide if this is an emergency that will require immediate response, or if this is a request for service that may be handled in a "business-as-usual" manner. There are examples included of issues that would be considered "emergency" for immediate Facilities dispatch to help you choose the correct option. 

1. If you are requesting a normal service response, click the green button labelled "Report Issue/Request Service"
2. Only choose this option for emergencies as defined on the Service Offering page. If you are requesting an emergency response, choose the red button labelled "Facilities Services Emergency Response". You will be required to call Campus Safety to notify them of the situation before opening a ticket.

Choose the Service That You Need

There are currently 11 services for the Facilities Services team. Please read the general description under each service to decide which service you require. Click the Service to see in depth descriptions and multiple Service Offerings.

Choose the Correct Service Offering for you

Once you click on a Service you will redirected to the Facilities Service Offerings page. From here you will be able to choose one of multiple Service Offerings. Carefully read the descriptions on the left side of the page and choose the correct Service Offering in the blue box to the right. 

Fill out the Form

Once you click the desired blue Service Offering box, you will be taken to a form to fill out. Please enter detailed information complete with Building #, Room #, issue you are experiencing, related history of the issue, and as many pictures as reasonable to help our team locate and troubleshoot the issue. Some fields are required and will not allow you to complete the form without them being completed.

Submit

Make sure to hit the "Submit" button at the bottom of the form.

Viewing and Managing Service Requests

You will receive an email confirmation of your submitted Service Request. Please take note of the SR ID number. You will use this to find and manage your Service Request. 

Once you open a Ticket Request and have the SR number to use as a reference:

1. You can locate your Service Requests by navigating to the Service Portal home page and clicking the "Services" Button on the blue task bar near the top of the page.
2. After clicking this button, you will see a second gray task bar open below the top blue task bar. Click the "Ticket Requests" button.
3.  You will be shown all of your Ticket Requests and methods to filter them. If you are searching for a particular Ticket Request, enter the ID number in the ID bar and click the blue "Search" button.
4. Once you open an individual Ticket Request to view it, you will have the option of uploading a comment. The comment will be visible to everyone that has access to the Ticket Request.