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Login or Password Assistance (MFA/SSPR)
Login/Password/MFA Assistance
Login/Password/MFA Assistance
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This service is used to assist users with enrolling into our Self-Service Password Reset system, Multi-Factor Authenticator service, and changing their password.
Title
A short description to explain the nature of a ticket.
Login/Password/MFA Assistance
Requestor
Requestor
New Student
Current Student
Returning Student
Staff
Faculty/Adjuncts
Student/in Alumni OU
What is the Reason for the Difficulty Logging in? (Please select all that apply)
What is the Reason for the Difficulty Logging in? (Please select all that apply) (required)
No Methods in Azure
I forgot my password
Remediated Account (Internal Use Only)
My phone number changed
I got a new phone/device
My phone/device is currently broken
User Does not Exist in the Active Directory (Internal Use Only)
24 Hour Block
Alumni in AD (Internal Use Only)
Other: Please explain in the description box below
MFA-Other
Text Field for describing why student selected MFA-Other
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Please provide your name, Student ID (if you know it), and a contact email or phone number.
Attachment
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code