When would this service be used?
This service is used to request troubleshooting assistance with your Desktop/Laptop Computer or Device.
What type of options are available for this service?
This is a general request for troubleshooting assistance for Desktop/Laptop Computer or Device.
What information is needed for this type of service?
The information needed includes what issues are occurring, the location the issue is occurring, and the impact to your workflow.
What is the expected delivery time on this service?
This is dependent upon the issue that is occurring, the location of the issue, and the extent of the issue.
What costs are involved with this type of service?
There are not directly associated costs involved in requesting troubleshooting assistance