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Services or Offerings?
Login or Password Assistance (MFA/SSPR)
  1. Services
  2. Accounts and Access
This service is utilized for requesting assistance with account access.
Computer/Printer/Device Troubleshoot Request
  1. Services
  2. Computer, Device, and Printing Support
This is to request troubleshooting assistance with Daytona State College issued desktops, laptops, printers, or other devices within your office, classroom, or lab.
Email Troubleshooting
  1. Services
  2. Email
This service is for troubleshooting Email/Outlook issues such as emails being blocked, returned, missing attachments, or other delivery issues.

Note: not for Phishing Emails please use the following article for reporting phishing emails:
https://services.daytonastate.edu/TDClient/86/P...
Employee Temporary Loaner Laptop Request
  1. Services
  2. Internal
This service provides loaner laptops to employees through the Employee Loaner Laptop Program
Facilities Urgent Response
  1. Services
  2. Facilities Services
Use this service for storm and rain leaks inside of buildings, broken water pipes, exposed live electrical wires, bio-hazard spills, people stuck in elevators, or any other Facilities matter requiring an urgent response.
Microsoft 365 Copilot Early Adopters
  1. Services
  2. Early Adopters
Residence Hall Service Request
  1. Services
  2. Facilities Services
This service is used by students living in the Residence Hall in order to request services including: Bed Adjustments, Plumbing Issues, Electrical Issues, Maintenance Issues, Custodial Issues, and other Facilities Related incidents that may occur.
Simple Syllabus
  1. Services
  2. None
Report issues related to updating or working with your Simple Syllabus.
Student Loaner Laptop (New Request)
  1. Services
  2. Student Self-Service
The service is to be used by Students for requesting a loaner laptop for classwork
Student Loaner Laptop (Renewal Request)
  1. Services
  2. Student Self-Service
To continue using your loaner laptop, please renew it here.
Where do I go to login to my Falcon Online courses?
  1. Services
  2. Student Self-Service
Where do I go to login to my Falcon Online courses?
Wi-Fi and Wired Network Support and Services
  1. Services
  2. Wi-Fi and Network
This service represents all topics involving the college network, its cabling, and networking hardware and support.
Generic Service Request
  1. Services
  2. Service Request
To request new technology or services not covered by other services. This is not for reporting a device issue, if you are currently experiencing a device issue please submit a ticket under the Computer, Device, and Printing Support category.
Falcon Self-Service Portal - Technical Issue
  1. Services
  2. Student Self-Service
Report technical issues that you are having on the Falcon Self-Service Portal.
Falcon Online Student Course Assistant
  1. Services
  2. Student Self-Service
Students who have an issue or question regarding their Falcon Online course shell should submit a request for assistance.