When would this service be used?
This service is designed to aid users in enrolling for our Self-Service Password Reset system (SSPR), Multi-Factor Authenticator service (MFA), and facilitating password changes.
What type of options are available for this service?
The Self-Service Password Reset system (SSPR) and the Multi-Factor Authenticator service (MFA) can make use of a mobile app, a personal email, and a personal phone number. If you are enrolled in both of these services and encounter difficulties while trying to reset your password, the IT Help Desk is available to guide you through the password reset procedure. If you are enrolled in these services already use this link to reset your password: Password Reset
What information is needed for this type of service?
To proceed, with setting up your MFA/SSPR it's essential to have your Student/Employee ID number, access to a web browser (preferably on a computer), and your phone.
What is the expected delivery time on this service?
The expected duration of this service, depending on peak hours and days, is 1-2 hours. During the start of the semester, when there may be a higher volume of assistance requests, please be mindful that your inquiry will be addressed in the sequence it was received.
What costs are involved with this type of service?
No charges are associated with this service.