Password Assistance (MFA/SSPR)

Service ⭐

Assistance with enrolling in our Self-Service Password Reset system (SSPR), Multi-Factor Authenticator service (MFA), to facilitate password changes. Also this is for if the user has a phone/phone number change.

Options 📋

The Self-Service Password Reset system (SSPR) and the Multi-Factor Authenticator service (MFA) can make use of a mobile app, a personal email, and a personal phone number. You must use 2 of the three. If you are enrolled in both of these services and encounter difficulties while trying to reset your password, the IT Help Desk is available to guide you through the password reset procedure. If you are enrolled in these services already use this link to reset your password: Password Reset

Required Information 📝  

To proceed, with setting up your MFA/SSPR it's essential to have your Student/Employee ID number, access to a web browser (preferably on a computer), and your phone.

 
Password Reset

Related Articles (4)

This article will assist you through setting up your Multi Factor Authentication.
This article will assist you with unlocking your account and allowing you to log in.
This article contains the steps for resetting your own password, without the need to call the HelpDesk. It is also assumed that you are already enrolled in our Self-Service Password Reset/Multi-Factor Authentication system.

Service Offerings (1)

Password Reset
This service is used to assist users with enrolling into our Self-Service Password Reset system, Multi-Factor Authenticator service, and changing their password.